Suicide Prevention and Crisis intervention just “…a phone call away…”
Very often when answering a call telephone Crisis Counselors hear: “what can you do for me? I don’t even know why I called your service…, nobody can help me…” Although the intervention may seem a difficult task in the beginning, Crisis Counselors offer a nonjudgmental, unbiased listening ear, as a palliative to someone in distress. Active listening skills, years of experience and millions of callers can attest to the fact that, interventions can make the difference in a person’s life. Sometimes, along the interaction, even silence is a form of communication.
When a suicidal person reaches out for help, a highly trained Crisis Counselor will assist by providing undivided attention, empathy and guidance, allowing the caller to define the problem, at its own pace, from its own perspective, while have them focus on the main issue, the feelings involved and the options to be consider.
Suicide is recognized by counselors and other professionals in the field of mental health, as an option but not a good one.
The goal of the intervention is to have the caller accept that his/her problem may be temporary in nature and that, together with the counselor, they can explore possible solutions, while focusing on reasons to live, getting emotional support, one step at the time.
The Crisis Counselors at Switchboard’s 24-hour Contact Center are trained and supervised; applying the most advanced skills in intervention, while observing cultural sensitivity to the needs of the population served.
Take the first step; you are not alone. We are waiting for your call at 305.358.HELP (4357)
Switchboard is a private, nonprofit organization that provides the community with comprehensive telephone crisis counseling, suicide prevention and information and referral services 24 hours a day, 7 days a week, and 365 days a year. The agency also offers individual and family counseling services, developmental screenings for children and development programs for high-risk youth and their families based in local schools. In addition, Switchboard has a telephone reassurance program for seniors and homebound individuals to prevent loneliness.
If you or someone you know is dealing with suicidal thoughts, or if you’d like to learn more about Switchboard’s life-saving suicide prevention programs or activities during Suicide Prevention Week, contact Switchboard’s Suicide Prevention Department at 305-358-1640 x 1162.