Recognizing the warning signs of substance use, domestic violence and mental health issues. Know where to get HELP.

Switchboard [of Miami] has lived in our community since 1968; counseling, connecting and empowering people in need. Switchboard is available 24/7, with free and confidential support aimed to promote a Suicide Safe Community! On April 1st, 2015 Switchboard was asked to partner with the Florida Department of Children and Families, South Florida Behavioral Health Network, and the Miami-Dade Community Based Care Alliance to serve as one of the community partner agencies for executing a 5-Year Child Abuse Prevention and Permanency Plan (CAPP) through Circuit 11. Switchboard’s role within the partnership is to increase the awareness of available community domestic violence, substance abuse and mental health resources to Miami-Dade County residents.

As Switchboard is a key stakeholder in Miami-Dade County, services are provided generously in efforts to meet the needs of the community and others who have nowhere to turn.  As the standing 2-1-1 for Miami-Dade, Switchboard has full access of what the most pressing needs in our community are. Last year alone, Switchboard answered 202,918 calls and provided 143,261 referrals to the individuals served. Out of 13 need-request categories, the highest category selected was at 57.9%. Meaning, 57.9% of calls in our community were solely seeking help to meet the need of Mental Health and Addictions services.

According to the Florida Department of Law Enforcement, 106,882 reports were made for domestic violence offenses for the state of Florida in 2014. From these reports, 9,811 reports were made for just Miami Dade County alone. It is important to note that, aside these numbers, there are many cases that often go unreported due to various reasons. With this initiative our goal is to help increase awareness by linking victims and clients in need to local resources.

Now that Switchboard is at the right place, right time and with the right people, we ask that you consider supporting our effort to help Miami-Dade County know how to get help and recognize the warning signs of substance use, domestic violence and mental health issues! Help us spread the word, “Help. Anytime. Always.”


Florida Department of Law Enforcement. 2014. “Domestic Violence Offenses in Florida 1994-2014.” Retrieved Jan. 28, 2014 (

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