National Domestic Violence Lines Experience Increased Call Volume

In the last month, domestic violence has been a major topic in the media. Due to recent allegations involving NFL players and Hollywood entertainers, domestic violence has received intense national attention.

High profile athletes Ray Rice, Greg Hardy, and Ray McDonald have been linked to domestic allegations in the past month. For instance, San Francisco 49ers defensive lineman Ray McDonald was arrested for an alleged incident involving his pregnant fiancée during a birthday celebration at his home in early September.  Additionally, Sarah Hyland from “Modern Family” has made headlines as she has obtained a temporary restraining order against ex-boyfriend and actor Matt Prokop after stating he was physically and verbally abusive.

Due to recent allegations in the media, the national call volume on  domestic abuse helplines has increased up to 80%. Switchboard’s call volume is no exception, as our call center has experienced a high volume of domestic violence related calls. In the month of August 151 calls were received and in the month of September there have been 798 calls so far. Additionally, in 2013 Switchboard received a total of 1,137 calls and currently in 2014 a total of 798. 

In addition to our Contact Center, Switchboard has been offering support for domestic violence through our Behavioral Health program and our The Journey Institute (TJI) program. Switchboard’s Behavioral Health program offers support and guidance to domestic violence victims and their family members. Switchboard’s TJI program works with sexual violence survivors, many of whom have also experienced domestic violence. 

For more information on Switchboard’s assistance to domestic violence victims and our domestic violence related programs, call (305) 740-8998 or email