History


 

SWITCHBOARD OF MIAMI, INC.

47 years. Help. Anytime. Always. 

1968 – “The times, they were a-changin’.” The Vietnam War was becoming increasingly unpopular as the presidential
elections were looming. When the Miami Beach Convention Center housed the Republican Convention, Miami Beach policy makers decided to avoid what had just happened in Chicago at the Democratic Convention.

A place was designated where young protestors could meet, get water, set up tents, etc. Phone lines were provided to allow communication between angry protestors and community leaders. This access worked well and potential crisis situations were often mitigated.

Steve Greenberg, an attorney, his friend Reverend Donald Olson, and Dr. Milt Grossman saw the need to keep the phone lines operating. Hippies, college students and volunteers answered the phones and the Temporary Housing Hotline was born. The organization formally incorporated in 1971 and those 3 founders became the first Board of Directors.

These individuals played a major role in identifying the need for a place where people with problems can call, find answers and get needed help and services, 24 hours a day, 7 days a week, 365 days a year.

Over the decades, Boards of Directors, volunteers, donors and staff have helped the organization evolve to what we are today. Switchboard’s Contact Center offer basic information, enhanced advocacy and phone services for contracting businesses. We are one of a kind – the only English, Spanish, Creole, tri-lingual contact center in the country.