Switchboard 2-1-1 Helpline of the Keys is Monroe County’s only 24/7 confidential information and referral and crisis counseling helpline, which is available by dialing (305) 296-4357 or 2-1-1. It is also provides a telephone reassurance plan for the elderly and homebound in the Keys, and answers calls for an Alcoholics Anonymous line.

Click HERE to download the 2016 Florida Keys Community Resources Guide

If you would like to make a donation to Helpline of the Keys, click HERE.





Satisfy your sweet tooth and support the services of Switchboard 211 Helpline of the Keys. Click here to place an order. Don’t forget to select Switchboard 211 Helpline of the Keys under “Nominate a Cause”.

Programs and Services:

2-1-1 for Monroe County
2-1-1 is an information and referral helpline that connects people with community, health and disaster services through a free 24/7 confidential phone service and searchable online database. By calling 2-1-1, callers are linked to a live, highly-trained crisis counselor who helps connect them with the appropriate services.

305-296-HELP (4357)
Since 1982, individuals and families in the Keys have been calling 305.296.4357 for crisis counseling, wellness calls, and information and referrals.

Suicide Prevention & Intervention Training
Switchboard is well known in the community for our notable expertise in the field of suicide prevention and intervention. Switchboard has trained specialists who are available to provide training or presentations on suicide prevention and related subjects. The length and subject of the training can be tailored to the audience. For more information, please call 305.292.8445.

LGBTQ HELPline – 305.646.3600
Switchboard has counselors that are specially trained to talk to individuals or families of the lesbian, gay, bisexual, transgender and questioning their sexuality community.

Volunteer with us! If you are interested in volunteering with 2-1-1 Helpline of the Keys, click here to fill out an online application.


chamber logo small Key West Business Guild Logo

Proud Member of the Greater Marathon Chamber of Commerce, Key West Business Guild, Lower Keys Chamber of Commerce and Key West Chamber of Commerce.

Key West Chamber of Commerce

Lower Keys Chamber of CommerceLarge UWFK logo