Chat Privacy Agreement


SWITCHBOARD 2-1-1 CHAT PRIVACY AGREEMENT

Switchboard 2-1-1 Chat Service is intended to provide information and referrals to local Health and Human Services in Miami Dade and Monroe Counties in Florida.

 Providing Your Information:

During your chat session, you will be asked to provide us some demographic information such as email address, zip code and age. Switchboard 2-1-1 is committed to your privacy and agrees to keep your information confidential. If you choose to share additional personal information with us, it will be used for internal purposes allowing us to better serve you.  We never sell, rent or exchange any of our clients’ information.  Any information provided by you will be disclosed in accordance with applicable local, State and Federal Laws and regulations. A transcript of your chat session between you and our Information and Referral Specialist is recorded and stored for quality assurance and training purposes. You will be asked to provide your email address so that a copy of the chat session can be emailed to you for your records.

Automatically Collected Statistics:

When you visit to our website, we automatically gather information about your visit. This general information identifies you as a unique visitor to our web services and does not provide us any other personal information about you. This information allows us to report on the traffic on our webpage so we can understand the impact of our work and improve your future online experience with us. This information is viewed and reported in an aggregated format.

Chat Session Agreement:

With any online service, there is some level of risk when communicating over the Internet. By reading and agreeing with this Privacy Disclaimer and engaging in one of our Chat Sessions, you give permission to Switchboard 2-1-1 to provide you some assistance today and  expressly consent to the collection of your demographic information and statistics  for future reporting purposes and expressly consent to the recording of your chat session   Furthermore, you understand that Switchboard 2-1-1 will undertake all efforts to protect your information, but it is not responsible for any information you may enter during the chat session.