About Us

  ORGANIZATION OVERVIEW Switchboard of Miami, Inc. is a private, 501(c)(3) nonprofit organization that counsels, connects and empowers people in need. With more than 15 specialty phone lines, Switchboard offers free and confidential telephone counseling, crisis intervention, suicide prevention and information

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Board of Directors

Christopher Collings, Esq. (Chairperson) Partner Sedgwick, LLP Joaquin R. Urquiola, CPA, (Immediate Past Chairperson) Goldstein Schechter & Koch, PA  Ian Shapiro, CPA (Vice Chairperson) Partner BDO USA, LLP Dr. Gregg A. Pizzi, (Secretary) Director & Licensed Psychologist Dr. Gregg Pizzi

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Leadership Team

Marlene Erven Interim Executive Director  Roxanne Ortiz Financial Consultant     Elizabeth Quizena Senior Director of Programs and Services Melissa Argumosa Senior Manager of Family Counseling Services Luciana Pertica Senior Manager Youth Development Division Daniel De Vries Senior Manager Helpline Services

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Main Programs

CONTACT CENTER: With more than 15 specialty lines, the Contact Center offers counseling, crisis intervention, suicide prevention and information and referral services to every caller, chatter or texter. Services are available 24/7 every day in English, Spanish and Creole, with

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Helpline of the Keys

Switchboard 2-1-1 Helpline of the Keys is Monroe County’s only 24/7 confidential information and referral and crisis counseling helpline, which is available by dialing (305) 296-4357 or 2-1-1. It is also provides a telephone reassurance plan for the elderly and

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Switchboard is a private, 501c3 nonprofit organization with a dynamic, respectful and dedicated team that is committed to achieving our mission. Switchboard is an equal opportunity employer with a commitment to a diverse workforce.